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Email gone after 2009 upgrade

Copper Contributor
Posts: 16
Country: USA

Email gone after 2009 upgrade

I just upgraded from Act 2008 standard to 2009 Premium.  My Act data seems to be fine.  But I use Act's email program and all of my emails are gone.  My email accounts still show up.  Before upgrading I backed up/transferred my email, so I tried restoring that.  It says it restored successfully but nothing is different afterward.  I tried following the steps in Answer ID 14239 "Internet Mail Messages Did Not Convert When Installing ACT!" but it didn't help.  I am running XP SP3 and I'm not on a network.
Steve Collins
IQ Accounting Solutions LLC
Peachtree Certified Consultant
Posts: 4,395
Country: USA

Re: Email gone after 2009 upgrade

Contact ACT! Tech support, they will be able to retrieve the missing emails.


ACT! Customer Support - 770-724-4900 or 866-903-0006