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Email attachments

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New Member
Posts: 1
Country: United_Kingdom
Accepted Solution

Email attachments

I'm having problems with getting email attachments to show in Contact History.  The email shows in history but the attachment doesn't.  I've checked that the Act.Outlook.integration.exe is running properly, as suggested in a previous post but to no avail.  Does anyone have any other suggestions?

 


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Solution
Accepted by topic author QED_Scientific
‎08-04-2017 01:06 AM
Moderator
Posts: 451
Country: United_Kingdom

Re: Email attachments

Hi there,

 

There can be a few reasons why email fail to record to history, I would like to confirm the version of Act and Outlook you are running.

These can be found from 'Help - About Act!' and in Office usually 'File - Office Account - About Outlook'

 

I have included articles below, If you can see 6 icons from within the Addins tab of Outlook I would recommend skipping the first article.

 

23022 Act! icons missing from Microsoft Outlook toolbar

 

19948 No history created or recorded when sending e-mail from Microsoft Outlook 2003 and later

 

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All Replies
Solution
Accepted by topic author QED_Scientific
‎08-04-2017 01:06 AM
Moderator
Posts: 451
Country: United_Kingdom

Re: Email attachments

Hi there,

 

There can be a few reasons why email fail to record to history, I would like to confirm the version of Act and Outlook you are running.

These can be found from 'Help - About Act!' and in Office usually 'File - Office Account - About Outlook'

 

I have included articles below, If you can see 6 icons from within the Addins tab of Outlook I would recommend skipping the first article.

 

23022 Act! icons missing from Microsoft Outlook toolbar

 

19948 No history created or recorded when sending e-mail from Microsoft Outlook 2003 and later