09-16-2008 04:01 AM
Hi, we've got two ongoing problems with our ACT setup - which I'll post in separate messages. Our UK Act support is not being very supportive right now so I thought I'd see if anyone else was experiencing the issues. We're running v10.0.1.199 with a mix of desktop (accessing the main database direct) and laptop users (using remote databases).
PROBLEM 2: This problem has been seen by two laptop users: It is NOT the old problem of ACT 2007 where a remote user's email attachment couldn't be seen by a second remote user after synchronisation (but could be seen on the Main database). In this case, an email is attached by a user, and that same user is then (immediately afterwards) unable to open the email using the paperclip hotlink. Following synchronisation, the attachment CANNOT be opened in the main database, nor by a second remote user (following his synchronisation). We're running XP and Outlook 2003 SP3.
This seems to have started recently and MAY be related to our IT infrastructure and system updates. Trouble is, these updates are hard to pin down as our IT is outsourced. Any help would be very very welcome.
09-18-2008 12:58 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
09-18-2008 02:01 PM
I have seen this before.
09-19-2008 02:39 PM