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Email attachment issue

Copper Super Contributor
Posts: 95
Country: USA

Email attachment issue

Setup:

Windows 10

Microsoft Office 2016

Act Premium 20.1 update 8

Database hosted on Windows Server 2016

 

Act is configured to NOT automatically attach emails to contacts.  Users only attach emails using the Act Outlook add-in "Attach to ACT! Contacts"

 

Issue:

When attaching an email to an Act contact via the Outlook add-in the regarding and email body fields is blank (see screenshot.) 2019-06-20_9-20-34.png

 

This doesn't happen every time.  It will work for a while then it goes back to adding the blank emails. 

 

Anyone have any idea what could be causing this?

 

Copper Super Contributor
Posts: 95
Country: USA

Re: Email attachment issue

Act development is looking into this issue.

Copper Super Contributor
Posts: 95
Country: USA

Re: Email attachment issue

Has anyone else experienced this that might have a solution?