06-20-2019 07:31 AM
Microsoft Office 2016
Act Premium 20.1 update 8
Database hosted on Windows Server 2016
Act is configured to NOT automatically attach emails to contacts. Users only attach emails using the Act Outlook add-in "Attach to ACT! Contacts"
When attaching an email to an Act contact via the Outlook add-in the regarding and email body fields is blank (see screenshot.)
This doesn't happen every time. It will work for a while then it goes back to adding the blank emails.
Anyone have any idea what could be causing this?