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Email address not showing up in To field

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Deb Arak
Posts: 25
Country: United States

Email address not showing up in To field

‎10-11-2012 12:18 PM

We've just installed Act 2013, and in setting up the email we're encountering a problem:  when we click on an email address in a contact record, we get the blank Outlook form but the email address doesn't appear in the To field.

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ghollister
Posts: 6,537
Country: USA

Re: Email address not showing up in To field

‎10-12-2012 07:30 AM

Hello Deb,
Does this happen with all contacts? You may need to add the ACT! address book as the default address book in Outlook. Instructions are in this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1352...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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Deb Arak
Posts: 25
Country: United States

Re: Email address not showing up in To field

‎10-12-2012 08:22 AM

We'll try that; it seems straightforward.  Thanks for your reply. 

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