Community
Contact us | Act.com
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply

Email address not showing up in To field

Deb Arak
New Member
Deb Arak
Posts: 25
Country: United States

Email address not showing up in To field

‎10-11-2012 12:18 PM

We've just installed Act 2013, and in setting up the email we're encountering a problem:  when we click on an email address in a contact record, we get the blank Outlook form but the email address doesn't appear in the To field.

Report Inappropriate Content
Message 1 of 3 (5,108 Views)
Reply
0 Kudos
Highlighted
Platinum Elite Contributor
ghollister
Posts: 6,537
Country: USA

Re: Email address not showing up in To field

‎10-12-2012 07:30 AM

Hello Deb,
Does this happen with all contacts? You may need to add the ACT! address book as the default address book in Outlook. Instructions are in this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1352...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Report Inappropriate Content
Message 2 of 3 (5,061 Views)
Reply
0 Kudos
Deb Arak
New Member
Deb Arak
Posts: 25
Country: United States

Re: Email address not showing up in To field

‎10-12-2012 08:22 AM

We'll try that; it seems straightforward.  Thanks for your reply. 

Report Inappropriate Content
Message 3 of 3 (5,056 Views)
Reply
0 Kudos