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Email address not inserting into email... 2012 prem

Copper Contributor
Posts: 44
Country: USA

Email address not inserting into email... 2012 prem

When I click on an email address in my email field...

outlook opens with nobody in the TO field....

I have to search for them in the address book...

Is this right?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Email address not inserting into email... 2012 prem

[ Edited ]

Hello kleenseal,
You can try making the ACT! address book the default address book in Outlook. Instructiions are here: http://kb.iu.edu/data/adud.html. Also, once you have emailed a contact from ACT!, Outlook should remember that recipient as well the next time you email them.

 

Also, please note that clicking on the email address in your My Record in ACT! (your user contact record) will not populate the To: field in an Outlook message.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.