07-07-2008 01:21 PM
I am running outlook 2003 and ACT 2008. I have installed 5 licenses on a network. One of the users is getting an error that states "cannot access word" and it is annoying him. I have created the company database but it is empty right now. I am currently modifying the database and templates before I start populating it with data. Can anyone tell me what this error means? It is only on that desktop.
07-07-2008 05:06 PM
Is that the exact error message? If no, please post the full error.
Also, what exact version of ACT! (the full build from Help | About)?
07-08-2008 05:15 AM
The exact error is: When I open my outlook it states "ACT address book service is not properly configured or the configured database Marsh.pad is locked." Do you want to configure it now. When I click yes it gives me the option to add a database. There is nothing in the box. I browse to my database and click on it and it states that it is already configured. Select a different database. When I am in my mail and try to send a replay a ACT box appears and in the box it states that the Word Document is not available. I am using a new installation for ACT 2008 (10.0) st. Edition Version 10.0.2.191
07-09-2008 11:28 PM
07-10-2008 05:03 AM