01-20-2009 12:57 PM
Our office just started using ACT Premium 2009 for Web and we are running into a problem when emailing. The email preferences have been set up on each user's computer. However, when we try to email a contact from two particular companies, a box is coming up that requires the user's password. When the user enters in the logon password it will not accept it and the box continues to pop up unless the email is cancelled.
I have verified all of the emails in these two companies. I have also confirmed that each contact from the two companies has public access. Also, we are able to email contacts from our other companies.
What could be the cause of this? Please help.