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Email Problem

New Member
Posts: 1
Country: United States

Email Problem



Our office just started using ACT Premium 2009 for Web and we are running into a problem when emailing. The email preferences have been set up on each user's computer. However, when we try to email a contact from two particular companies, a box is coming up that requires the user's password. When the user enters in the logon password it will not accept it and the box continues to pop up unless the email is cancelled.


I have verified all of the emails in these two companies. I have also confirmed that each contact from the two companies has public access. Also, we are able to email contacts from our other companies.


What could be the cause of this? Please help.

Nickel Contributor
Posts: 241
Country: United States

Re: Email Problem

What type of email integration do you have? Internet mail? Outlook (if so what version)? Are you using Act for Web and trying to integrate with their browser?