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Email Outlook Integration

Administrator
Posts: 4,041
Country: United_Kingdom

Re: Email Outlook Integration

Hi 4001327047,

The latest current channel release of Microsoft Office is build 8326.2070. There are still reported issues with this version causing unexpected results when integrating with Act!, so the recommendation of using the deferred update channel is still best practice. See the following Knowledgebase article for steps on how to switch update channels: http://kb.act.com/app/answers/detail/a_id/38802
New Member
Posts: 22
Country: USA

Re: Email Outlook Integration

I remember seeing a listing of the Builds of Outlook 2016 that will work with Premium Web - can't seem to find it now - can you please direct me to it?

 

Thank you

 

Is there a timeframe for having the known issues hopefully resolved?

Administrator
Posts: 4,041
Country: United_Kingdom

Re: Email Outlook Integration

The list you're referring to is no longer maintained. The most up to date information we have is to remain on the Office deferred updates channel which is currently build 7766.
We're working on resolving these ongoing issues as our highest priority right now, but unfortunately I don't have any further details on expected timeframes at the moment.
Nickel Super Contributor
Posts: 546
Country: United States

Re: Email Outlook Integration

The new KB does not tell users how to switch to deferred channel since it appears that doing so requires a version number.

What happened to the BATCH file to downgrade the version of Office to a known working version?

We need this ASAP.

Scott Abboud
Administrator
Posts: 4,041
Country: United_Kingdom

Re: Email Outlook Integration

[ Edited ]

Hi Scott,

The new Knowledgebase article has links to Microsoft articles with further information on the different update channels available for Office, and instructions on how to switch to the deferred update channel.
Downgrading to an older version and disabling updates is a less ideal solution, as it could inadvertently leave customers on a version of Office that eventually becomes outdated. Remembering to allow updates again after a solution has been found would be a manual task for the customer as we have no way of tracking which users have done this in order to remind them. Switching to deferred updates ensures that updates still reach the customer, only at a delayed rate for any feature changes, but with any any current security updates as soon as they are released.