06-27-2017 12:21 AM
With the latest security update from MS and the removal of the link that ACT uses to link to Outlook 2016 in the last MS update please can I suggest a conversation take place between your design team and the people at this link.
06-27-2017 03:57 AM
Hi Jeff, unfortunately I don't have any information relating to timescales at the moment. I hope to have more info on this soon.
Are you able to go though the email system setup wizard again? (Tools > Preferences > E-mail & Outlook Sync)
If the email system list is still blank, or you are still running into problems after completing the wizard again, please could you double check the Office version you have installed?
Thanks ch1p, I'll pass this info along to the Product management team.
06-27-2017 06:25 AM
We are running MS Office Professional Plus 2016 - 16.04266.1001 - so should the integration work for this?
To confirm - issue also pertains to MS Office Professional Plus 2016 as well as Office 365?
06-27-2017 06:43 AM
06-27-2017 07:00 AM
06-28-2017 11:17 AM
We now have a solution to the issues encountered with later Office 2016 versions. We are working on update packages to resolve this, and will be sending a communication to all customers very soon. In the meantime, a manual change can be made to address this as detailed in the Knowledgebase article below:
Information around other related Office integration defects can also be found below:
This solution means it is no longer required to downgrade your Office version. I hope this information is useful, and please let us know if you continue to experience specific integration issues following the change.