04-27-2011 12:26 PM
When I try to send email notifications for scheduled items I receive the following error:
Unable to create the email message. This activity contains no recipients with valid email addresses.
I know this isn't true since I am testing myself, and have set up my email preferences, and passed the test message. What am I missing in getting this to work?
Thanks - Rick
04-27-2011 01:30 PM
04-27-2011 01:35 PM
Yes, I tried multiple times with myself and one additional employee... and received the same response. Then out of the blue as I was speaking with a tech support from Sage... it worked. Didn't change anything didn't set the activity up any different... but now it works.
Thanks - Rick
04-28-2011 07:18 AM
Yesterday as I was on the paid line to resolve this issue - of course the software behaved and issued the email notifications for meetings etc... Today once again it has decided to be stubborn and not generate emails - same failure message. This is very frustrating.
04-29-2011 09:28 AM - edited 04-29-2011 09:29 AM
Quick thought... is the other contact a User record?
You'll get this error if the contacts are users as per this ACT! Knowledge Base article -
04-29-2011 10:19 AM
Yes, one was a meeting I set up with my direct report, another with a meeting with my HR manager both are ACT users. But this doesn't make any sense. Wednesday Act doesn't send meeting notifications, then it does and then on Thursday it doesn't. All initiated from the same computer, from the same user, and both were initiated to two act users... Weird.
04-29-2011 11:09 AM