When one of my users sends an Email to a Secondary Contact and CC's the Primary Contact, the message is not being added into the Primary Contact's History. Is this by design or is there something wrong?
I just tried it from my mail account. I created John Doe, with an Email @ XXX.COM and a secondary contact Jane Doe, with an Email @ YYY.COM. I sent an email to Jane and CC'd John, and it attached to the History. Why do I always get these strange intermittent problems? Now why did it NOT attach for my user? What do I need to check? We send all email through Outlook 2007 and I know that his address book is set up correctly because I set it up myself. I see messages being attached to some of the contacts as they go out for him, but apparently some are being dropped. Why?