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Email Link - Create new message

New Member
Posts: 8
Country: USA

Email Link - Create new message

I've had this issue before, but can't remember how it's fixed.

 

An email withing Act! - clicking it does not open a new mail message.

 

thanks 

 

Employee
Posts: 116
Country: USA

Re: Email Link - Create new message

 Check if the Act.Outlook.Service.exe is Hung on an email-->

 

Go to:

C:\Users\yourname\AppData\Roaming\ACT\ACT Data\HistoryQueue

 

There is where the temp emails are stored. Possibly one is jamming up the gears.

Move them to another folder or make a new folder.  You can also put them in Trash Can

 

Reboot computer

 

Hopefully that gets things rolling again

 

**moving emails out of this folder might mean a history is not created for them