02-11-2016 10:22 AM
When ACT saves an email in History, the format of the email does not include any of the information found on the actual Outlook email: No To and From or Subject or Date. What's up with this and how can I get ACT to record the actual email document?
02-12-2016 06:01 AM
Hi there, the type of history that is recorded is determined when you go through the initial Email system setup. This can be changed at any time by going through the setup again. The specific steps you need are:
1. Go to the Tools menu and click on Preferences
2. Click on the E-mail & Outlook Sync tab, then click on the E-mail System Setup button
3. Click the Next button until you get to step 5 as per the screenshot below:
4. Once you have set your preference here, click the Next button until you complete the wizard.
For your own awareness, if you choose the bottom option in the list, that will attach the email inits entirety to the history as an attachment, so you will need double click on the attachment to view the email.
I hope this helps!