11-05-2012 03:10 PM
When I go to print out reports I am having an issue with emails. They are recorded two different ways for two different users.
User 1 will have all emails recorded as an attachment. I click the history line and then it opens up another window "Edit History" and has the whole email as an attachment.
User 2 will have the email recorded in the text box of Edit History. I do not have to open any attachments to view the email.
How do I toggle between the two settings? I can email someone a screen shot of what I'm talking about but its too large to upload here.
Am i making sense?
11-06-2012 05:56 AM
Nothing to be done with the existing email histories, but you might want to have User 1 change their email history recording options to match those of User 2.