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Email History

New Member
Posts: 6
Country: USA

Email History

When I go to print out reports I am having an issue with emails. They are recorded two different ways for two different users.

 

User 1 will have all emails recorded as an attachment. I click the history line and then it opens up another window "Edit History" and has the whole email as an attachment.

 

User 2 will have the email recorded in the text box of Edit History. I do not have to open any attachments to view the email.

 

How do I toggle between the two settings? I can email someone a screen shot of what I'm talking about but its too large to upload here.

 

Am i making sense?

 

 

Nickel Super Contributor
Posts: 843
Country: United States

Re: Email History

Nothing to be done with the existing email histories, but you might want to have User 1 change their email history recording options to match those of User 2.

Rita Kogstad
RKA Associates
Stamford, CT