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Email History in Web Portal in APFW 2009

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Copper Contributor
Posts: 17
Country: United States
Accepted Solution

Email History in Web Portal in APFW 2009

Hello,

 

Sorry if this topic has been covered.  I was unable to find anything via an advanced search...

 

 

It appears that APFW 2009 does not track email history when sending emails from the web front-end.  Email tracking works fine with a full install.  Did I miss something when I setup the web portal?  Or is email history not an option via the front-end?

 

Thanks,

NWCenter IT


Accepted Solutions
Solution
Accepted by topic author shamilton
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 17
Country: United States

Re: Email History in Web Portal in APFW 2009

alright, i found it...

 

From the web portal --> tools --> preferences --> email --> select MS Outlook is my default email program --> then click download to run the integration setup... easy as pie.

 

-NWCenter IT

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All Replies
Nickel Contributor
Posts: 410
Country: Canada

Re: Email History in Web Portal in APFW 2009

Are you using the ACT email client or Outlook?
Ken Quigley, BA, MCSE, ACC, APT
Toronto, Ontario
www.keystroke.ca
Copper Contributor
Posts: 17
Country: United States

Re: Email History in Web Portal in APFW 2009

Sorry about that.  And thanks for the reply.

 

We are using Outlook.  Should we be using the ACT client?

 

Thanks,

 

NWCenter

Solution
Accepted by topic author shamilton
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 17
Country: United States

Re: Email History in Web Portal in APFW 2009

alright, i found it...

 

From the web portal --> tools --> preferences --> email --> select MS Outlook is my default email program --> then click download to run the integration setup... easy as pie.

 

-NWCenter IT