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Email History improvement falls short

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Copper Contributor
Posts: 91
Country: USA

Email History improvement falls short

The recent improvement to ACT! / Microsoft Outlook integration now logs both sent as well as received email messages in contact history. Great! However, ACT! only records history on email messages sent/received from Outlook and sadly falls short by failing to record messages sent outside of Outlook, e.g. sent from mobile device. Although Outlook is pulling down the sent message from other devices from the IMAP server, ACT! does not record these messages in contact history.

 

Running Act! Premium Version 21.0.295.0, Update 5 on stand-alone computer with Outlook version 1812 (11126.20266) 64-bit.

An Act! user since ACT! for DOS v1.0 (1988)
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Nickel Elite Contributor
Posts: 619
Country: USA

Re: Email History improvement falls short

the way that could be recorded history of the emails sent from the mobile device, is if your database is on your own server Act! WEB and logging into the database through the mobile web browser

 

In this WEB access through the WEB browser of the mobile - you can configure the information of the email account - to send your mail to your Act! contact creating the record history

 

 

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Juan Carlos Otero Garcia
juancarlosotero@protonmail.com