Email Attachments changed to winmail.dat format - possible work-around [ Edited ]

[daniel_graves]

I haven't seen this problem since ~2008

http://community.act.com/t5/Act-Premium/Email-Attachments-converted-to-Winmail-DAT/m-p/16543#M4331

but encountered it again on ACT v17.1 HF6, Windows7, Office 365 (Outlook 2013, exchange email)

The problem: when emails were sent using ACT email merge (Write menu > Mail Merge), any attachments to that email was received by some recipients in a "winmail.dat" format.  Those recipients seemed to be on public email domains, e.g. @yahoo.com or @gmail.com, etc., but that was not always true.

Proposed solutions: several sites described this problem but no solutions worked.

http://www.experts-exchange.com/Database/Contact_Management/ACT/Q_28245216.html

https://community.intuit.com/questions/738535-dat-files-being-attached-instead-of-pdf-files

https://support.microsoft.com/en-us/kb/278061

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/attachments-sent-to-some-email-r...

The work-around: In Outlook, if the default Address Book is set to the local ACT database, set it back to Outlook's default "Contacts" address book.

Then also clear the auto-complete cache in Outlook.

If you need to be able to address Outlook-originated emails to ACT recipients (by clicking the email's "To" "CC" or "BCC" buttons), setup sync between ACT and the Outlook Address Book

[ch1p]

Thanks for the heads-up on this problem,