06-08-2010 05:07 AM
This line is in my ActHistoryErrorHandlers.xml file, but messages to someone not in my database are not removed from the unattached messages list. Any suggestions?
<error type="Act.Outlook.Service.Shared.NoContactsFoundException" removeafterattempts="1" removeafterdays="1" />
06-14-2010 09:50 AM
To clarify what these error handlers do, they do not prevent or remove messages from the "Not Attached Messages" list, but rather define when the Act.Outlook.Service stops attempting to attach the message so that memory will not be consumed by the service. The messages will still go into the list and into the History Queue. The only way to delete them is manually.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
06-15-2010 05:53 AM
Thanks for that explanation.
I had jumped to the conclusion that the service would still try to attach all messages in that list...now I know!