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E-mails Attached to Contacts Do Not Save Attached Files

New Member
Posts: 2
Country: Netherlands

E-mails Attached to Contacts Do Not Save Attached Files

I am using Act! Pro version 16.2.14.0 and trying to find away to save e-mail I received in Outlook 2010 or 2013 including the attachment on a workstation with a synchonized database.

 

I can attach the e-mail from Outlook to a contact but without the attachment.

 

How do I get an attachment to move to the contact record with the e-mail received.

 

Thank you for helping.

 

 

 

Bronze Super Contributor
Posts: 1,566
Country: United_Kingdom

Re: E-mails Attached to Contacts Do Not Save Attached Files

The attachment in the email is not saved separately but only along with the email itself.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 2
Country: Netherlands

Re: E-mails Attached to Contacts Do Not Save Attached Files

I know, but that actualy is the problem. I only attach the e-mail with text and not the e-mail with text and the attachment enclosed in the e-mail. The strange thing is that on my server, with the parent database, I can attach e-mail with attachment enclosed to contacts.