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E-mail history recorded as "Call Completed"

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New Member
Posts: 5
Country: Germany
Accepted Solution

E-mail history recorded as "Call Completed"

ACT! Version:  22.1.212.0, Update 4

Outlook Version: Microsoft Home and Business 2019 / 64-bit

 

Out-going e-mails (via Outlook) are sometimes automatically recorded in ACT! History as "Call Completed", which is utter nonsense!  Can manually change it to "E-mail Sent", but this is time-consuming and I shouldn't have to correct the system - it needs to do things correctly.

 

I've reported the error to Swiftpage (they told me it was fixed in Update 4 Smiley Indifferent ) so not sure what to do.

 

Also noticed that my ACT! address book has disappeared from Outlook....but that's another issue I guess.

 

Anyone?


Accepted Solutions
Solution
Accepted by topic author A_Hurst
‎09-28-2020 07:50 AM
Copper Elite Contributor
Posts: 176
Country: Canada

Re: E-mail history recorded as "Call Completed"

This has been tested and is fixed in update 5, hopefully it is released publicly soon

 

Gary Robillard

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All Replies
Nickel Contributor
Posts: 232
Country: USA

Re: E-mail history recorded as "Call Completed"

I am not sure about your other problems w/o knowing exactly which version you are on. I do know that the new method of connecting Act and Outlook E-Mails eliminates the need to have the Act Address inside of Outlook by having Outlook be able to read the Act database.

Bob Kennedy
ACC
Kenbar Solutions CT,CA & FL
New Member
Posts: 5
Country: Germany

Re: E-mail history recorded as "Call Completed"

ACT! Version: 22.1.212.0, Update 4

Outlook Version: Microsoft Home and Business 2019 / 64-bit

 

Desktop Premium or whatever they now call it.

 

Was in the header of my post....

Nickel Elite Contributor
Posts: 595
Country: Germany

Re: E-mail history recorded as "Call Completed"

AFAIK this is a known bug.
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
New Member
Posts: 5
Country: Germany

Re: E-mail history recorded as "Call Completed"

And really annoying....
Solution
Accepted by topic author A_Hurst
‎09-28-2020 07:50 AM
Copper Elite Contributor
Posts: 176
Country: Canada

Re: E-mail history recorded as "Call Completed"

This has been tested and is fixed in update 5, hopefully it is released publicly soon

 

Gary Robillard

Nickel Elite Contributor
Posts: 595
Country: Germany

Re: E-mail history recorded as "Call Completed"

@grobillard :
How comes you know about update 5 and I don't?!
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Elite Contributor
Posts: 176
Country: Canada

Re: E-mail history recorded as "Call Completed"

I am an Act! certified Consultant and have been Beta testing this update for Act!, very strong update haven't found any major issues with it.

 

Gary Robillard

Corelogix Corporation

gary@corelogix.ca

New Member
Posts: 5
Country: Germany

Re: E-mail history recorded as "Call Completed"

I am sure us "real world" users will find a way to break it :-)

 

Copper Super Contributor
Posts: 146
Country: United_Kingdom

Re: E-mail history recorded as "Call Completed"

is there a list of known issues relating to act and outlook that this update fixes?
Andy Kent
Angel Solutions
www.angelsolutions.co.uk