E-mail history recorded as "Call Completed"

[A_Hurst]

ACT! Version:  22.1.212.0, Update 4

Outlook Version: Microsoft Home and Business 2019 / 64-bit

Out-going e-mails (via Outlook) are sometimes automatically recorded in ACT! History as "Call Completed", which is utter nonsense!  Can manually change it to "E-mail Sent", but this is time-consuming and I shouldn't have to correct the system - it needs to do things correctly.

I've reported the error to Swiftpage (they told me it was fixed in Update 4 ) so not sure what to do.

Also noticed that my ACT! address book has disappeared from Outlook....but that's another issue I guess.

Anyone?

[grobillard · Accepted solution]

This has been tested and is fixed in update 5, hopefully it is released publicly soon

Gary Robillard

[bobk250]

I am not sure about your other problems w/o knowing exactly which version you are on. I do know that the new method of connecting Act and Outlook E-Mails eliminates the need to have the Act Address inside of Outlook by having Outlook be able to read the Act database.

[A_Hurst]

ACT! Version: 22.1.212.0, Update 4

Outlook Version: Microsoft Home and Business 2019 / 64-bit

Desktop Premium or whatever they now call it.

Was in the header of my post....

[Melville-Schellmann]

AFAIK this is a known bug.

[A_Hurst]

And really annoying....

[grobillard · Accepted solution]

This has been tested and is fixed in update 5, hopefully it is released publicly soon

Gary Robillard

[Melville-Schellmann]

@grobillard :
How comes you know about update 5 and I don't?!

[grobillard]

I am an Act! certified Consultant and have been Beta testing this update for Act!, very strong update haven't found any major issues with it.

Gary Robillard

Corelogix Corporation

gary@corelogix.ca

[A_Hurst]

I am sure us "real world" users will find a way to break it :-)

[angelsolutions]

is there a list of known issues relating to act and outlook that this update fixes?