05-30-2016 07:02 AM
Normally, when sending an email campaign using Act E-Marketing, a dialogue window comes up showing the particulars such as who I'm sending it to, the subject of the email, sender profile etc. This window still comes up properly. However, when I select that I want to send to an existing GROUP, another window typically comes up with a list of all my groups but I'm getting nothing but a blank web browser window now. This occurs in all browsers (Chrome, IE, Firefox etc).
As a work around, I've been forced to create a lookup from the group and then select the option to send the email campaign to the current lookup. Any idea why the group listing web browser window is now coming up blank?!?!?
Web based version of Act is still fraught with issues and certainly isn't ready for prime time.
05-31-2016 07:24 AM
05-31-2016 07:27 AM
06-01-2016 02:42 AM
After further investigation, there appears to be a missing file in the installation directory that is essential for this functionality.
I have attached the missing file below, and if placed into the following directory, the problem should be resolved:
C:\Program Files (x86)\ACT\ACT for Web\APFW\EntityPicker
This file is correct for Act Premium Web v18.1 Update 3. We're currently investigating why this file is not always installed in every scenario.
06-01-2016 07:03 AM
My server is hosted with another provider. Is this file to be installed on the client machine? If so, I do not have the AFPW directory. I have the following path available:
C:\Program Files (x86)\ACT\ACT for Web\ClientSrvs\Office\Outlook
Should I be instructing my provider to install this file?