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Duplicate contacts keep reappearing

Copper Contributor
Posts: 61
Country: Canada

Duplicate contacts keep reappearing

Hi everyone,

 

Every time I go to Lead Capture and Get Leads for my email subscriber group, contacts keep reappearing that have been deleted because they are duplicates. How do I permanently delete duplicates from this group?

 

Thanks,

 

Tina

 

Act! Version 18.1

Shared server

Windows version 7

 

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Duplicate contacts keep reappearing

Make sure the "duplicate checking" settings in your database are set such that any incoming duplicates are correctly identified as such. You can change your duplicate checking settings from the Admin tab of Tools > Preferences.
Copper Contributor
Posts: 61
Country: Canada

Re: Duplicate contacts keep reappearing

Hi Jon,

 

When I go to the Admin tab of Tools > Preferences, the option to enable duplicate checking is grayed out. I have a group in Act! where I have our email subscribers from our newsletter, and I have duplicate contacts in this group I wish to remove.

 

Thanks,

 

Tina

 

 

 

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Duplicate contacts keep reappearing

Hi Tina,

Are you logged in as an administrator user?
Copper Contributor
Posts: 61
Country: Canada

Re: Duplicate contacts keep reappearing

Hi Jon,

 

Yes, I am an administrative user. 

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Duplicate contacts keep reappearing

Are you using a remote database? If so you'll need to make the changes on the server, and then synchronize.