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Duplicate contact problem

New Member
Posts: 1
Country: Canada

Duplicate contact problem

Hi, i'm got error message when user try to duplicate contact on

ACT! by Sage Premium for Web 2008 (10.0) (ST Edition) Version 10.0.1.199

 

This is what I did:

Opened database
Contacts
Duplicate contact
Duplicate data from primary fields
Entered a name in the Contact field
Look up company
 received error message - one or more errors have been detected. Place your mouse on the red error indicator to display the error message.

There was no red error indicator
I was able to click out of this and clicked on contacts, hoping that I would have two entries, but I only had one.

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Duplicate contact problem

See options in this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14223

 

I'd also recommend updating to 10.03 and then hotfix 3 for 10.03 (two seperate downloads) ... fixes a number of items.