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Duplicate Contacts in ACT Premium Web

New Member
Posts: 16
Country: United States

Duplicate Contacts in ACT Premium Web

We are using ACT Premium Web and I have duplicate contacts in my database. Can I merge these contacts or do I have to delete them one by one? Thanks KV
Administrator
Posts: 262
Country: USA

Re: Duplicate Contacts in ACT Premium Web

Hi Kvece,

 

To help merge duplicate contacts please follow the Knowledgebase article below (please scroll to the portion that is titled Duplicate Matching Criteria:)

http://kb.swiftpage.com/app/answers/detail/a_id/26828/kw/duplicate%20contacts

 

 

Thank you,
Brittany Roberts

Brittany Roberts
Act! Digital Specialist
Nickel Elite Contributor
Posts: 531
Country: USA

Re: Duplicate Contacts in ACT Premium Web

Hi Kvece, To merge existing duplicate contacts in the database, you would need to open Act1 on your webserver where your database is hosted and use the Tools | Copy/Move Contact Data feature. Alternatively, there is an app which will go through your database and merge them for you. Here is a link to that app: http://www.egenconsulting.com/dup-rem-exprt.html
Michael Kadlub
Act! Support Manager
Keystroke Quality Computing Inc.
800-857-0558, x.310
MichaelK@kqc.ca
www.keystroke.ca