05-19-2016 01:43 PM
Act V 18, Premium for web. Just upgraded this month. Running Windows 10 on a Surface Pro 3. This issue happens on IE11 and on Chrome browsers.
In a contact page, whether existing or new contact, the drop down menu for ID/Status does not work. We have several values in this field. ID/Status is the primary division for the contacts in the database.
Long time ACT user
05-20-2016 02:37 AM - edited 05-20-2016 02:38 AM
Hi M Tyson,
Do you have any other multi-select drop down fields in your layout? Do they work?
Does the field work correctly on any other machines?
Could you test the ID/Status field from the demo database on the same machine to see if that also has the issue?
It might be worth exporting your drop down list items from this field and sending them over so that we may take a look and see if we can replicate your issue in house.
05-23-2016 09:02 AM - edited 05-23-2016 09:04 AM
When you say the drop down does not work, what exactly happens when you try to click on it?
You should be able to test using this demo server: https://master.hosted1.act.com/APFW
Log in with the username: Chris Huffman
Leave the password field blank.
As this issue does not occur on other devices using your database, and along with the other issue you have posted about, I'm beginning to think that the may be some environmental issue on your device that is affecting how the Act web interface is being displayed.
05-23-2016 09:21 AM
When I click the down arrow, nothing at all happens. Just went to Lookup>ID.Status, and in the search dialog box the drop-down arrow does work, revealing the list. Also on the Demo DB, the Drop-down arrow on ID/Status DOES work.
05-24-2016 05:02 AM
When your colleague tested your database on a Mac, did you log into the database using your user account, or theirs?
Perhaps you could test again on another Windows machine using your account credentials.
It would be worthwhile posting a short screen recording of the issues you're experiencing (including the contact list issue). Jing is some useful software that can do this.