07-07-2014 01:04 PM
I have used Sage ACT for years, most recently 2013.
I frequently download Look Up lists to Excel to edit for email blasts and large mailings.
Last week, my Excel icon was not live. This week the Excel icon does not appear on my menu. What happened? How can I resolve it? Rob
07-08-2014 05:30 AM
there are different reasons why this can happen
1. you are not on the list view (excel export only works on list views (where you see a bunch of contacts)
2. your admin did revoke the right to export to excel
3. your office was removed/updated
07-08-2014 10:59 AM
Thank you for your Reply.
I did go to list List View, and the Excel icon appears. Thanks for that! But the icon is not live.
I'm the only one who uses ACT, so I'm the Admin. And I have not been excluded.
Any ideas on how to light up the Excel icon? Rob
07-08-2014 02:24 PM
Very first - Right click on ACT icon to open ACT and select run as administrator in case there is some problem with Windows Account Setting.
Next try items listed in - http://kb.swiftpage.com/app/answers/detail/a_id/28640/~/export-to-excel-icon-is-grayed-out-in-sage-a...
I would then try a repair of Office, Use change option in Add or remove programs for MS Office and then repair option.
07-09-2014 12:12 PM
I think this is moving in the right direction. I did try https://kb.swiftpage.com/app/answers/detail/a_id/28640/~/export-to-excel-icon-is-grayed-out-in-sage-... . Is there any more to the link? It is coming up with an "Error" message.
I had to upgrate to 2013 Act when I bought a new PC with Windows 8.0. I've recently gotten a 8.1 update. I'm also running Office Suite 365 (Cloud), with its normal updates. Does Act support these? Rob
07-09-2014 08:37 PM
office 365 is only supported with the "local" mode (then it is probably called office2013) ,(and also only supported with ACT16) and windos 8.1 is only supported with ACT16,
so my sugestion would be, install Office2013 (local mode) and then install act16, then you should be fine