05-05-2009 08:59 AM
I've designed an ACT! template for our company letterhead that includes a "My Record" field with the employee's initials. For some reason, whenever I go to use the template, my initials are entered by ACT! twice (e.g., at the bottom of the template this appears: CPDCPD/hrh, when it should appear as: CPD/hrh).
I've tried removing my initials from Microsoft Word 2007, but this hasn't solved the problem. Any ideas?
05-12-2009 07:02 AM
Some questions for you:
What version/build of ACT! are you using?
Are you using a custom field you created for the initials? If so, there is no need to use a My Record field.
If you add the initials field to one of the standard templates in ACT! (ie, Letter.adt, Fax Cover Page.adt), does the same thing happen? May be a damaged template
If you create a new field, call it "InitialsTest", put some data in it, add it to a template, and run it....does the same thing happen? May be a damaged field.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.