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Documents tab causes Act 16 to close.- Not Windows 10

Platinum Elite Contributor
Posts: 14,486
Country: Australia

Documents tab causes Act 16 to close.- Not Windows 10

Act! v17.2

Windows 8.1

 

Has the exact problem as per this KB http://kb.swiftpage.com/app/answers/detail/a_id/38199

 

But they are not running Windos 10.

The fixes listed had no effect

 

The error in the LogViewer is:

 

     Act.Shared.Images.ImageManager::GeFileExtractedIcon - Error System.ArgumentNullException: Value cannot be null. Parameter name: key at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at Act.Shared.Images.ImageManager.AddIconToCache(String key, Icon image) at Act.Shared.Images.ImageManager.GeFileExtractedIcon(String filePath, Boolean largeImage).

Administrator
Posts: 4,033
Country: United_Kingdom

Re: Documents tab causes Act 16 to close.- Not Windows 10

Hi Mike,
It appears this problem is related to .net issues, generally when 4.6 is installed.

We replicated the issue on a windows 7 PC with v17.2. But installing HF0 resolved the issue.
Bronze Elite Contributor
Posts: 1,731
Country: United_Kingdom

Re: Documents tab causes Act 16 to close.- Not Windows 10

Gary - Where is HF0 for 17.2??

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Administrator
Posts: 4,033
Country: United_Kingdom

Re: Documents tab causes Act 16 to close.- Not Windows 10

Bronze Elite Contributor
Posts: 1,731
Country: United_Kingdom

Re: Documents tab causes Act 16 to close.- Not Windows 10

Thanks Gary for the prompt reply and pointing to where it is.

In actual fact I knew but wondered if others reading this thread would know.

Perhaps it's worth pointing out that this is a temporary HF whilst for HF1 which will resolve all the Windows 10 issues (we hope!).

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Platinum Elite Contributor
Posts: 14,486
Country: Australia

Re: Documents tab causes Act 16 to close.- Not Windows 10

Administrator
Posts: 4,033
Country: United_Kingdom

Re: Documents tab causes Act 16 to close.- Not Windows 10

There will not be a Hotfix for v16 for this particular issue. If v16 is installed on Windows 7 or 8, then removing .net 4.6 may fix the issue, but if 4.6 is there, it's likely there for a reason (i.e. another software requiring it and has installed/updated it) as it is not yet included in Windows Updates. On Windows 10, .net 4.6 is integral and cannot be worked around that we know of.
Platinum Elite Contributor
Posts: 14,486
Country: Australia

Re: Documents tab causes Act 16 to close.- Not Windows 10

Administrator
Posts: 4,033
Country: United_Kingdom

Re: Documents tab causes Act 16 to close.- Not Windows 10

It may be included due to another application installing it and then Windows Updates updating it.
Copper Contributor
Posts: 133
Country: Canada

Re: Documents tab causes Act 16 to close.- Not Windows 10

This is blank. I have the same issue and .Net 4.6. A hot fix is required.