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Documents opening read-only for some users

New Member
Posts: 21
Country: USA

Documents opening read-only for some users

Several of the users are having problems when opening Documents associated with clients.  The documents, both Excel and Word documents, open read-only within Act.  Another user, however, can open both types of documents withing Act without that problem, though.  I have checked and the database folder permissions are set to everyone.  The files were created in Office 2007, and these users have Office 2007.  I have tried running maintenance, but that did not fix the problem  Thanks very much for your assistance. 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Documents opening read-only for some users

[ Edited ]

If they are attempting to open the document while another user has it open, this may cause it to be read-only.  Also, are the docs read-only if they open the file from it's original location or if they open it directly from the Documents folder in your ACT! database files?

Message Edited by ghollister on 10-14-2008 12:36 PM

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 21
Country: USA

Re: Documents opening read-only for some users

No one else has the file opens, and it is happening on all files for certain users.  It is also read-only if opened directly from the Attachments folder in the Act database folders. Another user can open the same file from within Act and directly from the Attachments folder and it is not read-only.  Thanks for the assistance. 
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Documents opening read-only for some users

Is the problem related to specific users or machines... that is, if a user who can't open the files logs into a machine where the files can be opened, can they then open them?

 

What operating system on server and workstations?

 

There are a lot of people I have seen on google with this issues in Office (ie not related to ACT!).

 

Maybe have a look at these:

 

http://groups.google.com/group/microsoft.public.word.application.errors/browse_thread/thread/352597e...

 

http://word.mvps.org/FAQs/AppErrors/LockedFiles.htm

 

http://support.microsoft.com/kb/814112

New Member
Posts: 21
Country: USA

Re: Documents opening read-only for some users

The problem is related to specific users, not computers.   Also, it is only the files in the Act folder.  They can open other Word and Excel files on the server correctly.  I will take a look at these links.  Thanks.

 

Elizabeth Ellis

Copper Contributor
Posts: 172
Country: USA

Re: Documents opening read-only for some users

What are the attributes for the docs?