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Display error of emails in an avtivity report

New Member
Posts: 1
Country: Germany

Display error of emails in an avtivity report

We are currently using the Act! Premium v17.2 UK version on Windows 8 as well as the MS Office 2013 package. During the last 3 month we were using the report function of Act! more and more. But now ower Activity Report is not working as as planned anymore. When the report sould show an email of the companies history it is not displayed correctly. It shows a form of source code with the content of the Email. One Example is \line\ul .....

I have no idea why the programm does this mistake because normally it worked fine.


I hope you can help me out!


Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Display error of emails in an avtivity report

It sounds like the report is showing the source HTML code rather than the interpreted code. That may be the way the email is being stored in the database. Have you tried to the contact record and viewing the on screen display?

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer