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Disappearing info

New Member
Posts: 19
Country: USA

Disappearing info

I have a tab with three memo fields that shows up fine when in client mode, but its completly blank (the field boxes don't even appear) when viewed in the web client.  Any idea what the problem might be?

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Disappearing info

Were these memo fields recently added to the layout? If so, make sure the exact same layout file is being used for the Windows and Web databases.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 66
Country: USA

Re: Disappearing info

Greig is right, there are different layour fields for desktop and web versions. Check out this post from a couple months ago where someone was having the same problem. 

 

http://community.act.com/t5/Sage-ACT-Premium/Web-Interface-Fields-not-Syncing-with-Desktop/td-p/1157...