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Dialing with Act! Premium Mobile on Samsung Galaxy S5

Nickel Super Contributor
Posts: 352
Country: Canada

Dialing with Act! Premium Mobile on Samsung Galaxy S5

Act! Premium Mobile dials great on an iPhone but not on a new Samsung Galaxy S5.

 

Anyone know if there is a setting that is needed to allow that phone to dial from a link, or are there problems dialing from APM with Android or this phone specifically?

 

Thanks,

Len

Len Kamerman
ACT! Certified Consultant

Act E-mail Marketing Trainining Course:

http://actsoftware.training
Bronze Elite Contributor
Posts: 2,548
Country: New_Zealand

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

What browser?

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Nickel Super Contributor
Posts: 352
Country: Canada

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

Chrome.  Whatever the default one is doesn't work either (this is a client doing it).  I haven't learned to speak Android yet.

Len Kamerman
ACT! Certified Consultant

Act E-mail Marketing Trainining Course:

http://actsoftware.training
Moderator
Posts: 722
Country: USA

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

Most likely this is occurring because the Chrome mobile browser is not a supported browser. While most functionality is available using, using an unsupported browser may mean that while you can access the site, some features may not work consistently, or may not work at all. 

 

The browsers that are currently supported for Act! Premium Mobile are as follows:

 

  • Safari® for iPad® iOS4, iOS5, and iOS6
  • Safari for iPhone® iOS4, iOS5, and iOS6
  • Android™ Device Browsers 2.2, 2.3, 3.0, 4.0

 

For more information on the system requirements for Act! Premium and Act! Premium mobile, see the following web page:

 

http://act.com/products/system/v16/premium/

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Bronze Elite Contributor
Posts: 2,548
Country: New_Zealand

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

I use a Samsung Galaxy S3 and APFW 2013 using Chrome and it works including the dialler. The default Android brwser does not work with Act Premium Mobile - java script errors. Use Chrome, it works.  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Nickel Super Contributor
Posts: 352
Country: Canada

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

For anyone else that runs into this...

 

It was actually a Galaxy S4 (S5 isn't out yet, I didn't know, I'm an iOS guy)

 

Neither the built-in browser nor Chrome worked.

 

Tech support had him install Dolphin browser - never heard of it, but it works just fine.

 

Cheers,

Len

Len Kamerman
ACT! Certified Consultant

Act E-mail Marketing Trainining Course:

http://actsoftware.training
Bronze Elite Contributor
Posts: 2,548
Country: New_Zealand

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

This is nuts....

It is inexcusible that in 2014 somebody can't by a software (Act! Premium Mobile) and expect it to work on the device of their choice.

It isn't good enough to list a limited number of browsers and say ' well that's what we support'.  

Your average punter has probably never heard of Dolphin (which is effectively a Webkit/Chrome engine anyway) and have to install it to get the phone to work. 

 

My Samsung SIII works fine with Chrome version 8.0 (I just haven't chosen to update to 32/33), wheras on testing on the same model of device with the latest Chrome browser APM fails to make the call. When you take a look at the code that Sage/SP use it is quite convaluted and for reasons I guess only know to the developers, uses iFrame. Why? So  my pick is, that is why it is unreliable across browser versions. The trigger to make a call for the Android OS is quite simple, why make it complex?

 

The bottom line to this is that Sage/SP should have built an App for which of course they would need an API... Won't go into that will we... same old, too little, too late.      

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 5
Country: USA

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

I have a Galaxy SIII and having the same problem.  We use the Act! Premium Version 16.0.291.0, Hot Fix 5 and the android version is 4.4.2  Not sure about the browser we are using.  Not a big tech guy so the other post have lost me some on this.  When we hit the call contact button on phone it goes directly to the history tab and does not attempt to make a phone call.  This feature worked when we had an older version of ACT and used Deja as our link instead of ACT Mobile with the same phones.  Please let me know if there is a setting we need to change to make this work.  Very frustrating to spend this kind of money and not link or work on a very common phone.

One of my sales guys has a Galaxy S4 with the same problem. 

Bronze Elite Contributor
Posts: 2,548
Country: New_Zealand

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

The browser and version are very relevant.  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Nickel Super Contributor
Posts: 352
Country: Canada

Re: Dialing with Act! Premium Mobile on Samsung Galaxy S5

My customer got it to work by installing the "Dolphin" browser for Android.

Len Kamerman
ACT! Certified Consultant

Act E-mail Marketing Trainining Course:

http://actsoftware.training