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Deleting contacts

Copper Contributor
Posts: 16
Country: USA

Deleting contacts

Act! Premium Cloud with 2 users running remote db on Windows7 machines

 

Both are set up with permission to delete records, but both report that the Delete Contact choice is grayed out when they try to delete a duplicate contact.

 

Is there a solution?

 

Thanks.

Moderator
Posts: 722
Country: USA

Re: Deleting contacts

Are your users' security levels set to Standard? If your users are set to Standard and they try to delete a record that does not belong to their user, they will not be able to delete. Administrators and Managers can delete any record in the database. Standard can only delete their own records. Restricted cannot delete any records at all, even if the record belong to them. 

 

For more information about the capabilities of various security levels, refer to the following knowledgebase article: http://kb.act.com/app/answers/detail/a_id/15284

 

 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Copper Contributor
Posts: 16
Country: USA

Re: Deleting contacts

Sorry...  they are both Standard users, and are trying to delete only contacts for whom they are the Record Manager.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Deleting contacts

Hi Robert,

Have you checked that the contact the users are trying to delete is not another user?
Is the option to delete the contact available in web?
Could you try temporarily raising the affected users Security Role to Manager or Administrator, then syncing and testing again?