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Deleting User Errors

New Member
Posts: 4
Country: United States

Deleting User Errors

In an attempt to delete a user, I am getting a timeout error:

 

 "Timeout expired - The timeout period elapsed prior to completion of the operation on the server or the server is not responding".

 

Using Actdiag the timeout parmeters were extended with no impact to the issue.

 

Any feedback?

 

 

Platinum Elite Contributor
Posts: 6,662
Country: USA

Re: Deleting User Errors

I hope you have a backup. It's timing our deleting everything where that user was the record manager.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: United States

Re: Deleting User Errors

We back up daily. This user happens to be the orginal user of the DB. The one that loaded it etc. and indeed has a large "footprint" in it.

 

I extend the timeout to a rediculous value and it still occurs within 30 seconds of effort.

Platinum Elite Contributor
Posts: 6,662
Country: USA

Re: Deleting User Errors

Is your goal to delete all the records that user entered into the database?
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: United States

Re: Deleting User Errors

We do not want to delete his records but rather transfer them to a new user. That option is selected within the delete operation.
Platinum Elite Contributor
Posts: 6,662
Country: USA

Re: Deleting User Errors

Ok, that's good
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 7
Country: United_Kingdom

Re: Deleting User Errors

I have this exact issue.

 

I already transferred everything to a new user, and cannot get rid of the old user, which was also the original user of the DB.