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Deleting Past ACT Recurring Activities from Outlook

Astute Commentator
Posts: 21
Country: USA

Deleting Past ACT Recurring Activities from Outlook

I am currently running ACT! Premium v16.1.207.0, HF2  and Outlook 2010 and preparing to migrate to Outlook 2013.

 

I stopped integrating both ACT contacts and calendar with Outlook more than a year ago because the integration always hung.

 

Today, I was able to successfully  integrate both calendars and contacts EXCEPT for past activities in Outlook that were scheduled as recurring activities in ACT. Some of these go back to 2008. When I try to delete activity from the calendar within Outlook it just hangs until I do a hard stop

 

Does anyone have any idea what else I can do? TIA

 

davidham

David Hamacher
Get Better Sales
davidham369@gmail.com
508.435.9999
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: Deleting Past ACT Recurring Activities from Outlook

Have you tried removing them first?
http://kb.swiftpage.com/app/answers/detail/a_id/28572

You might also try disabling Hardware Video Acceleration as this seems an issue with Outlook:
http://www.slipstick.com/outlook/2013/outlook-2013-hangs-due-hardware-acceleration/

You might also try leaving it overnight (or over a weekend) - depending on your system and the size of the Outlook file, it might be just taking that long? Check it's running with task Manager

If still having an issue, please post the Event referencing Outlook (if any) from the Windows Event Viewer
Astute Commentator
Posts: 21
Country: USA

Re: Deleting Past ACT Recurring Activities from Outlook

Thanks, Mike, it's always good to hear from you. 

 

It turns out the sticking point was the last few dozens of activities had to be removed individually from Outlook because they were recurring activites  from ACT. Thanks for the help!

David Hamacher
Get Better Sales
davidham369@gmail.com
508.435.9999