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Deleting Line in History

New Member
Posts: 70
Country: USA

Deleting Line in History

[ Edited ]
  • Act! Premium (Web) Version: 21.1.187.0, Update 4 – Cloud Version
  • Local Machine – 1 User
  • Windows 10
  • Chrome

I am trying to delete a line in the history of a contact.  When I click "delete" I get the box asking me if I am sure and I click yes and it closes but the line never deletes.  I typically use Chrome but also tried this action on FireFox, IE and Edge all with the same result...the line still didnt delete.  How do I resolve?

Nickel Super Contributor
Posts: 444
Country: United_Kingdom

Re: Deleting Line in History

Looks like a bug to me as even the admin of a DB cannot delete it, tested on Act! Cloud Version: 21.1.187.0, Update 4 

New Member
Posts: 70
Country: USA

Re: Deleting Line in History

Do you know who I can contact to get it fixed?

Copper Contributor
Posts: 16
Country: India

Re: Deleting Line in History

Hi,

This is a known issue and please use the delete key on the keyboard to delete it. This is the only workaround available now.
New Member
Posts: 70
Country: USA

Re: Deleting Line in History

How do I get rid of the attachment on the line that I am trying to delete then?

Copper Contributor
Posts: 16
Country: India

Re: Deleting Line in History

Are you trying to delete an attachment from history or is it just a line in history detail?
New Member
Posts: 70
Country: USA

Re: Deleting Line in History

Both.  The attachment is on the line.  In the past I just pressed delete on the line and both went away.  

Highlighted
New Member
Posts: 70
Country: USA

Re: Deleting Line in History

Since this is a known issue, what is the anticipated date that it will be fixed?