Deleting Line in History [ Edited ]

[ksdc414]

• Act! Premium (Web) Version: 21.1.187.0, Update 4 – Cloud Version
• Local Machine – 1 User
• Windows 10
• Chrome

I am trying to delete a line in the history of a contact.  When I click "delete" I get the box asking me if I am sure and I click yes and it closes but the line never deletes.  I typically use Chrome but also tried this action on FireFox, IE and Edge all with the same result...the line still didnt delete.  How do I resolve?

[chrisbunyan]

Looks like a bug to me as even the admin of a DB cannot delete it, tested on Act! Cloud Version: 21.1.187.0, Update 4 

[ksdc414]

Do you know who I can contact to get it fixed?

[Appas]

Hi,

This is a known issue and please use the delete key on the keyboard to delete it. This is the only workaround available now.

[ksdc414]

How do I get rid of the attachment on the line that I am trying to delete then?

[Appas]

Are you trying to delete an attachment from history or is it just a line in history detail?

[ksdc414]

Both.  The attachment is on the line.  In the past I just pressed delete on the line and both went away.  

[ksdc414]

Since this is a known issue, what is the anticipated date that it will be fixed?