Deleteing Users

[donnas]

I am using ACT Premium 2010 version 12.1.181.  I have 2 users that are not longer needed and I can not delte them.

I go to tools, manage users, click on their name and click delete user.  I get the normal questins but I then get a box that says "error in the application".  Can someone please help me with this.  I need those license for new employees.

[Roy_Laudenslager]

You don't have to delete the user, just make thein inactive and that releases the license.

[donnas]

Thanks!  I would still like to delete them?  Why would I not be able to?  I am the Administrator?

[pbtech]

Same problem.  ACT Premium (Web) 16.

[jamac]

Deleting a user would cause gaps in the database. Especially in items areas like "history". If you don't want to see an old employee's name you can change the inactive User's name to something else.