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Delete Contact does not work

Copper Super Contributor
Posts: 478
Country: Australia

Delete Contact does not work

[ Edited ]

Hi all

 

I can not delete contacts, and yes i am administrator and have delete priviliages but it still does not work the option in both menu and right click are grey out

 

Any one have any idea whats going on.

 

Thanks

 

Jason

 

Well this has turned into an odd one, i have discovered that if i dont order the contact name column eg: a-z then i can still delete contacts... this is very odd


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Delete Contact does not work

Jason,

What version of ACT! are you running?

Does this happen in other databases (ex: demo or create a new one)?

Greg Martin
Sage
Copper Super Contributor
Posts: 478
Country: Australia

Re: Delete Contact does not work

Sage ACT! Premium 2011 Version 13.0.401.0, Hot Fix 2

 

And no i have not as i only have one database, its jsut a bit odd you can see the menu items grey out as you click on the column to order it


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Delete Contact does not work

Jason,

I've been testing in a 13.0 HF2 installation and cannot reproduce the same results, the 'Delete Contact' option remains available.

 

By chance are you clicking on a 'User' record?  You cannot delete a contact record for an Act! user - you would have to delete the user and then remove the contact record.

 

If you create a new 'Test Name' contact record, can you delete it?

 

Greg Martin
Sage
New Member
Posts: 1
Country: USA

Re: Delete Contact does not work

I had the same problem.  When I clicked on only the first contact the "delete contact" was highlighted.  When I clicked it a window appeared that asked me if I wanted to delete just the selected contact or the whole look up.  I clicked the whole look up option and it worked.   I agree a s strange way to do this.