03-03-2009 01:48 PM
I use ACT! Premium 2008 and want to see if there is a way to change the default for the "Add Activity Details to History" checkbox when clearing activities. This check box is defaulted to "ON" on my computers and I would like it to default to "OFF" and could find no way to do this. Most of our work in ACT is clearing service calls for customers that don't have any details that need to be saved - so it just adds an extra line to the history which is confusing when looking at history. This checkbox is also very close to the "Erase" checkbox and my people have a tendency to click on the Erase checkbox instead of the Add Activity checkbox.
This isn't keeping us from running ACT, but would be nice to be able to change the fefault.
Thanks in advance for any help with this.
03-09-2009 12:20 PM
Unfortunately, there isn't an option to default the record history to no.
Please submit a feature request to be considered in a future version - http://www.act.com/community/feature/