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Database supplementary files sharing error - ACT! Premium ST

Employee
Posts: 4
Country: United Arab Emirates

Database supplementary files sharing error - ACT! Premium ST

The database share seems to get corrupted intermittently. We have Act 10 standard edition and for 10 users. The system works fine for a day or two and then will suddenly give the error.
 
Error: cannot find database supplimental files folder (name of the folder)- database files in this location SIHDXBAPP03. This could be problem with the share , or the folder may not exist.
 
We have tried all of the suggestions in the tech support document 19876 but our problem is intermittent. We can log in for 2-3 days and then, for no apparent reason, the database won't allow us in.
 
Thanks
 
Mushahid
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: Database supplementary files sharing error - ACT! Premium ST

Employee
Posts: 4
Country: United Arab Emirates

Re: Database supplementary files sharing error - ACT! Premium ST

Hi Mike,
 
earlier we deleted all the share folder (folder 1, 2 ,3 it made automatically) and then given sharing rights afresh. it worked for a couple of day and then problem arised again.
 
Thanks
 
Mushahid
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: Database supplementary files sharing error - ACT! Premium ST