01-21-2013 03:11 PM
Suddenly, I have gotten an error and have not been able to access my data from ACT!. I am running 2012 Premium v 126.96.36.199
The error I am receiving is: "The SQL database instance in unavailable". It has been working fine, and ZERO changes have been made to the database and or operating system. (or CPU either)
HELP! I am about to upgrade to 2013 Premium web, but need all the data that is within 2012!!
Thanks much for the help.
01-21-2013 03:42 PM
Most5 likely the SQL server is not started.Right click on My Computer and choose manage and then services and check to see if the ACT! instance of the SQL server is running , if not try starting it.
01-23-2013 08:11 AM
Have you restarted the computer since this problem started? If the ACT! instance of the SQL server is running the problem could be a firewall issue. If you are running on Vista or Windows 7 it could be a UAC problem.
01-23-2013 09:25 AM
The answer is YES and of course! I need solutions NOT things that it could be. I know how to fugure out by reading what it could POSSIBLY be.....I want someone to give me ideas on HOW TO REPAIR the situation.....
Please help me so I will not have to spend unecessary money on tech support at SAGE.
01-23-2013 12:41 PM
The suggestions that Roy made are all valid as there can be more than one possible cause. This Knowledgebase article provides some suggestions:
Some other possible solutions:
Reset the SQL password from ACT! Diagnostics
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.