Community
Showing results for 
Search instead for 
Do you mean 
Reply

Data in wrong fields

Copper Contributor
Posts: 105
Country: United States

Data in wrong fields

Using V 14.1.108.0 -Windows XP

 

Data is switching fields for no apparent reason.

 

I am finding the some data in some records (not all) are moving from 1 field to another -e.g. a telephone number appearing in different field and similar occurences with other fields.

 

 

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: Data in wrong fields

1. Are you seeing this in a (contact) list view or (contact) detail view?

2. Do you think that it is because you are switching between layouts?

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Copper Contributor
Posts: 105
Country: United States

Re: Data in wrong fields

Appearing in bot views - thats how I noticed it in the 1st place - I saw it is list view - then went into the detail view.

 

I use a single layout - so I dont switch in layouts - ever.

 

I was also hoping someone from Sage would have answered here as well - since this is a SERIOUS  issue.

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: Data in wrong fields

Do you use any form of synchronization, for instance ACT! subscriber/publisher sync setup, sync to smart phone device or gmail or Outlook sync?

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Copper Contributor
Posts: 105
Country: United States

Re: Data in wrong fields

Sync to phone only - and it is 1-way only - from Act to Android phone.

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: Data in wrong fields

I have seen peculiar things happen with data in phone fields. What I would suggest is that you do a before and after export.

Take a basic export of the affected fields to csv across time to positively identify that it is not a layout or perhaps display issue.

Are there specific field types affected e.g. only phone fields?

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Copper Contributor
Posts: 105
Country: United States

Re: Data in wrong fields

I have experienced this issue in earlier versions of ACT but not since using the recent version - this is the 1st time I am seeing this issue with version.

 

You would have thought by now that Act would be more stable.

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: Data in wrong fields

What is the history of the database, what versions has it been upgraded through?

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Copper Contributor
Posts: 105
Country: United States

Re: Data in wrong fields

How do you get the history of the db and version?

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: Data in wrong fields

You will be able to see what version the database was born as by looking in Help | About ACT! | Database Information...

Scroll down to 'Original Schema Version'.  But more than that, what is the history of the database, do you know which versions of ACT! the database was upgraded through, presuming you did the upgrades? 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog