Data in wrong fields

[acters]

Using V 14.1.108.0 -Windows XP

Data is switching fields for no apparent reason.

I am finding the some data in some records (not all) are moving from 1 field to another -e.g. a telephone number appearing in different field and similar occurences with other fields.

[gleo]

1. Are you seeing this in a (contact) list view or (contact) detail view?

2. Do you think that it is because you are switching between layouts?

[acters]

Appearing in bot views - thats how I noticed it in the 1st place - I saw it is list view - then went into the detail view.

I use a single layout - so I dont switch in layouts - ever.

I was also hoping someone from Sage would have answered here as well - since this is a SERIOUS  issue.

[gleo]

Do you use any form of synchronization, for instance ACT! subscriber/publisher sync setup, sync to smart phone device or gmail or Outlook sync?

[acters]

Sync to phone only - and it is 1-way only - from Act to Android phone.

[gleo]

I have seen peculiar things happen with data in phone fields. What I would suggest is that you do a before and after export.

Take a basic export of the affected fields to csv across time to positively identify that it is not a layout or perhaps display issue.

Are there specific field types affected e.g. only phone fields?

[acters]

I have experienced this issue in earlier versions of ACT but not since using the recent version - this is the 1st time I am seeing this issue with version.

You would have thought by now that Act would be more stable.

[gleo]

What is the history of the database, what versions has it been upgraded through?

[acters]

How do you get the history of the db and version?

[gleo]

You will be able to see what version the database was born as by looking in Help | About ACT! | Database Information...

Scroll down to 'Original Schema Version'.  But more than that, what is the history of the database, do you know which versions of ACT! the database was upgraded through, presuming you did the upgrades?