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Cyclic redundancy check error during sync

Copper Elite Contributor
Posts: 175
Country: USA

Cyclic redundancy check error during sync

I am gettting this error:  Message: Server schema synchronized. [ Error | 2/1/2012 12:06:05 PM ]Message: File synchronization failed. [ Error | 2/1/2012 12:06:05 PM ]Message: Synchronization has failed. Server Error Description: Data error (cyclic redundancy check). 

 

Just started yesterday. Been using ACT for about 6 years with few problems. What is strange about this error is that it is happening on two clients from two different locations when we attempt to sync with the server. Two others from two other locations sync as normal with no problem. 

 

I have done actdiag and did the check and reindex. Nothing seems to be working.

 

Version: ACT! by Sage Premium 2009 (11.0) Version 11.1.183.0, Hotfix 4

 

Sync file from today from one of the two clients not working:

 

 

 

======= SYNC SESSION - 2/1/2012 12:04:48 PM ========

[ Info | 2/1/2012 12:04:48 PM ]Message: Sync remote client created. [ Info | 2/1/2012 12:04:48 PM ]Message: Checking if schema changes are available for sync. [ Info | 2/1/2012 12:04:50 PM ]Message: Client establishing synchronization with server database: SERVER_5_28_10 [ Info | 2/1/2012 12:04:56 PM ]Message: Initial Handshake completed. [ Info | 2/1/2012 12:04:56 PM ]Message: Checking if data changes are available for sync. [ Info | 2/1/2012 12:05:00 PM ]Message: Client initialized database send session: 49 [ Info | 2/1/2012 12:05:19 PM ]Message: Client initialized. [ Info | 2/1/2012 12:05:19 PM ]Message: Client schema synchronized. [ Info | 2/1/2012 12:05:54 PM ]Message: Server initialized. [ Info | 2/1/2012 12:05:55 PM ]Message: Server schema synchronized. [ Error | 2/1/2012 12:06:05 PM ]Message: File synchronization failed. [ Error | 2/1/2012 12:06:05 PM ]Message: Synchronization has failed. Server Error Description: Data error (cyclic redundancy check).

Copper Elite Contributor
Posts: 175
Country: USA

Re: Cyclic redundancy check error during sync

Another piece of information:  Both clients use the identical computers. Same exact models. Compaq laptops (HP). CQ61-410US Notebook.  Is it possible that HP recently supplied some sort of udpate that would cause this error?

Copper Elite Contributor
Posts: 175
Country: USA

Re: Cyclic redundancy check error during sync

Still have not identified the problem here. I rolled back the laptop's system before the last Windows update. Still didn't work. Any ideas out there? I really need to get this fixed ASAP.

Copper Elite Contributor
Posts: 175
Country: USA

Re: Cyclic redundancy check error during sync

Solution found! Did a chkdsk on the server. It found errors and fixed them. All clients syncing fine now.