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Custom Tab in Act for Web Prevents Record Save

Bronze Elite Contributor
Posts: 2,547
Country: New_Zealand

Custom Tab in Act for Web Prevents Record Save

Adding a Contact entity, custom tab in Act! Premium for Web (access via browser) beyond version 18.0 HF2 will inhibit the saving of the record.

The problem applies to Chrome and Internet Explorer and even with a basic custom tab without fields in it. The problem does not occur with version 18.0 HF2 but does occur in version 19.0 ( the exact version between 18.0 HF2 and version 19.0 that the problem first occurred in is unknown).    

 

This is a problem for custom developments in later versions of Act! Premium for Web in that you are required to navigate away from the custom tab to re-establish Contact record saving. 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 411
Country: United_Kingdom

Re: Custom Tab in Act for Web Prevents Record Save

Hi Gleo,

I've tested this in v20 and I haven't been able to replicate the issue.

Can I confirm that issue you're having is that any custom tab created on a Contact Layout will cause the record to be unable to be saved while that tab is selected?
Bronze Elite Contributor
Posts: 2,547
Country: New_Zealand

Re: Custom Tab in Act for Web Prevents Record Save

Jon,

To clarify, this isn't the native custom tab, this is a tab created through SDK developments. We produce accounting integration including for APFW such as in the image...

Xero Tab in APFW.png

 

     

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 411
Country: United_Kingdom

Re: Custom Tab in Act for Web Prevents Record Save

I understand, I'll query this with our product team to see if they're aware of the issue, thanks.
Bronze Elite Contributor
Posts: 2,547
Country: New_Zealand

Re: Custom Tab in Act for Web Prevents Record Save

Attention Swiftpage,

Can we have some recognition from Swiftpage that this is a problem and that it does need to be fixed, thank you. 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Bronze Elite Contributor
Posts: 2,547
Country: New_Zealand

Re: Custom Tab in Act for Web Prevents Record Save

Is there a next step here, what is required for somebody to agree there is an issue needing fixing here? 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 411
Country: United_Kingdom

Re: Custom Tab in Act for Web Prevents Record Save

[ Edited ]

Hi Gleo, I've asked the product team for a response - however we're in the middle of our ACC Conference Roadshows, so unfortunately the product team will be out of office attending the conferences around the world this month.

I'll make sure we get back to you as soon as we have a response from them.

Bronze Elite Contributor
Posts: 2,547
Country: New_Zealand

Re: Custom Tab in Act for Web Prevents Record Save

So how are we going on a response for this 3 weeks on please? 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 244
Country: United_Kingdom

Re: Custom Tab in Act for Web Prevents Record Save

Hi Graeme,

 

Apologies for the delay. Our development team have created a custom tab plugin to try to reproduce this, but are not seeing the same issue. They have asked if you could provide a sample plugin (both source and complied if possible) so they can investigate further?

 

Feel free to send this to me via stuart.morrison@swiftpage.com, and I'll pass it to the team.

 

Regards,

Stuart