Custom Report Deletes from Reports Folder

[Amanda Hayden]

There is one custom report that continues to delete itself out of the Reports folder.  We recently upgraded to v22 and I was hoping the issue would resolve itself, but it has not.  I have a user who will occassionally receive a message stating "This report template is from a previous Act! version.  Would you like to convert it?" and no matter if he selects yes or no, he gets a message that states "The report could not be opened by Act.".

I've had him make a change to the report, hoping that would iron out any bug, but to no avail.  Any ideas?

[ch1p · Accepted solution]

Try saving with a different name as a first step in case there is a name clash with another standard template.

[ch1p · Accepted solution]

Try saving with a different name as a first step in case there is a name clash with another standard template.

[Amanda Hayden]

This fixed it!  Thank you!