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Custom Preferences and Commands Disappear

Copper Contributor
Posts: 11
Country: USA

Custom Preferences and Commands Disappear

Using Act Premium 2011 on several workstations. Most workstations retain their custom commands and custom icons on the tool bar but mine does not retain them. They show up for a while after opening and closing ACT but eventually
ACT opens up without them on my machine. Does anyone have a fix for this?

Bronze Contributor
Posts: 955
Country: Australia

Re: Custom Preferences and Commands Disappear

This generally related back to the user profile having some issues. Try created a new profile on an affected machine and see if it retains the settings as a first step

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Custom Preferences and Commands Disappear

If these are Vista/Windows 7 computers - try running Act! 'as admin' to ensure it has the authority to write the updated preferences. 

- close Ac!

- right click on Act! icon

- select 'Run As Administrator'

(it can be set to always run as admin by: right click on icon > select Properties > Compatibility tab > enable Always Run as Admin option).

Greg Martin
Sage