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Custom Note field issue

Copper Contributor
Posts: 29
Country: USA

Custom Note field issue

ACT V 18.0.490.0, Premium for Web. WIndows 10, Surface Pro 3. ( Also occurred on Win 7 machine)

We have a custom note field on the opportunities pages. After info is put in, after any other action to the record the text is corrupted. See screen shot attached of one of the records.

Long time ACT user.


Posts: 4,041
Country: United_Kingdom

Re: Custom Note field issue

Hi MT,


This is a known issue in Act v18 and appears to be linked to using Act! Premium Web in the Firefox browser, and creating new lines with ctrl+enter. This issue was identified in this thread and has since been fixed in the recent Act v18.1 update.


You can download the update from the downloads centre.