09-07-2010 03:56 PM
I tried a variety of approaches but I am always getting a greyed out Create Remote Database option on Select a Synchronization Task at my new ACT! Premium 2011. I am signed on as an administrator. I also tried various other sign ups to no avail.
09-07-2010 04:03 PM
What operating system? If Vista, Windows 7 or Windows Server 2008, you may need to Specify to run as Admin or disable UAC
See this ACT! Knowledge Base article -
09-09-2010 10:52 AM
09-10-2010 10:39 AM
Create Remote Database option greyed out
This is normal if the database is in fact a remote database created from an RDB file.
To test go to Tools, Synchronize - If Sync Now is Highlighted and Accept incoming syncs is grayed out this is a remote database.
06-06-2011 08:25 AM
there is a hidden part to that KB. the fix for when "Create Remote Database option greyed out" could also be delete the preferences folder and the preferencesBak files in that folder too. the KB should be updated this week i'm told...
06-06-2011 10:14 AM
It is the other way around: Accept Incoming Sychs is checked; Synchronize Now is greyed out. I used to synchronize this database to my old laptop which I no longer use. I am trying to synch it to my new laptop but I am having a hard time.
06-06-2011 01:02 PM
If deleting preferences, using 'Run As Administrator', and other suggestions are not correcting the issue - you may want to try recreating the database using the backup/restore function.
Create a backup of the database (File > Backup > Database), then restore that backup using the Restore As option (File > Restore > Database > Restore As) to create a new copy of the database. This will remove any previous sync statistics (old remotes) from the database > test enabling sync and the Create Remote option. If it successful, use this new database as your main database.
Note: This assumes you do not have any other remotes syncing to this database.
04-06-2012 03:51 AM
Hi, I've searched everywhere for additional assistance to this problem, after attempting all options suggested. Nothing has changed the fact that I cannot create a remote database. Very odd! I'm using WIN7/64-bit, ACT! 2012.
04-06-2012 05:11 AM
Things you need to create a remote database.
You need to be on a publishing database and not one that was created as a remote from another database.
You need SQL running on your machine.
You need to be a full administrator on that machine.
You need to right click on the ACT icon and run as administrator when starting ACT.
Recommend running from the machine that the database is hosted on.
If you still have problems try turning of viruses checking and UAC.